Delete your account

This page is for accounts of Gotitly, the exam-preparation website and the app “Gotitly: SQE1 Exam Prep”, both run by Orb Global Ltd. Deleting your account is permanent and cannot be undone.

How to delete it

• In the iPhone, iPad or Android app: open Settings, then Delete account.
• On the website: sign in, open Settings, then Delete account, and choose Delete my account.
• If you can't sign in: email support@gotitly.com from the email address on the account, with the subject “Delete my account”. Once we have confirmed the request is yours, we delete the account within 30 days.

Before you delete

A plan bought on the website is cancelled for you. A plan bought in the App Store or on Google Play is not: cancel it first in your App Store or Google Play subscription settings, or it keeps renewing.

What is deleted

• Your account details: name, email address, password and any link to a Google or Apple sign-in.
• Your learning data: answers, confidence ratings, timings, mock results, study plan and streaks.
• Your tutor conversations.
• Your privacy choices and the record of how you reached Gotitly.
• Your plan and subscription status in our systems.

What is kept, and for how long

• Copies in our database backups, which are overwritten within 14 days.
• Security logs, which are deleted within 30 days.
• Payment records held by Stripe, Apple or Google, and by us where tax and accounting law requires it (normally six years).
• The record of purchases made in the apps, held by our purchases provider under an account number that no longer leads to you in our systems.