Support

Email support@gotitly.com. Write from the email address on your Gotitly account so that we can find it. We aim to reply within 5 working days.

Signing in

• Enter your email address and we send you a link and a 6-digit code. Either one signs you in, and they work for 15 minutes. If the email doesn't arrive, look in your spam folder, then ask for a new one.
• You can also sign in with Google or Apple, or with a password if you set one.
• Whichever way you sign in, the same email address opens the same account, on the website and in the iPhone, iPad and Android apps.

Your plan

• Bought on the website: open Settings, then Manage billing, to change your card, see receipts or cancel.
• Bought in the iPhone or iPad app: open the Settings app, tap your name, then Subscriptions.
• Bought in the Android app: open Google Play, tap your profile picture, then Payments and subscriptions.
• A plan bought in one place works everywhere you sign in. If the app doesn't show your plan, open the plan screen and tap Restore purchases.
• Cancelling stops the next renewal. You keep your plan until the end of the period you paid for. Refunds are explained in our terms.

Deleting your account

You can delete your account and everything in it from Settings, on the website or in the apps. How to delete your account lists the steps and what is removed.

Something looks wrong

If a question, an explanation or a tutor reply looks wrong, email us the question and what you think is wrong, and we will look at it.

Who we are

Gotitly is run by Orb Global Ltd, 7 Bell Yard, London, WC2A 2JR, United Kingdom.