Terms of service

These terms are the agreement between you and Orb Global Ltd (“Gotitly”, “we”), 7 Bell Yard, London, WC2A 2JR, United Kingdom, for your use of the Gotitly website and apps. By creating an account you agree to them.

The service

Gotitly provides exam-preparation questions, explanations, mock exams and an AI tutor. It is a study aid. It is not legal advice and is not affiliated with or endorsed by the SRA, NCBE, AICPA or the Law Society of Hong Kong. We do not promise that you will pass an exam.

Your account

• Keep your login details secure and don't share your account.
• You must be at least 18 years old to create an account.

Plans and payment

Paid plans renew automatically until cancelled. We show the price, including VAT where it applies, before you pay. If we change the price of your plan, we tell you at least 30 days before your first renewal at the new price, so that you can cancel first.

Your first paid plan may start with a free trial. We show its length and the price that follows before you start it. We take your payment details at the start and charge nothing during the trial. Unless you cancel before the trial ends, your plan then begins and we charge the price you were shown. There is one free trial per person. A trial started in our iPhone, iPad or Android app is run by the App Store or Google Play, and you cancel it in your account settings there.

Cancelling and refunds

You can cancel at any time. For a plan bought on the website, use Settings, then Manage billing. For a plan bought in an app, use your App Store or Google Play subscription settings. Your plan then runs until the end of the period you have paid for and does not renew.

If you bought your plan on the website, you can change your mind within 14 days of the day you subscribed (the day your free trial started, if you had one). Email support@gotitly.com from the address on your account and we refund in full anything you paid in that time.

A plan bought in the App Store or on Google Play is refunded by Apple or Google under their own rules. We cannot refund those payments ourselves.

Apart from that, we do not refund a period that has already started, unless the service was not as we described it or the law gives you a right to a refund.

Pass or extend free

If you sit SQE1 while you have a paid Gotitly plan and you do not pass, we extend your access free of charge until the end of the next SQE1 assessment window. To claim, email support@gotitly.com from the address on your account within 30 days of getting your results, with a copy of them. You can claim once for each sitting you do not pass. The extension gives access only: it cannot be exchanged for money.

Acceptable use

Don't copy, scrape or resell our questions, attempt to break our security, or misuse the AI tutor.

Content accuracy

We work to keep our questions and explanations accurate, and each is dated for the law it reflects, but we can't guarantee that every item is free of error or up to date. The AI tutor writes its replies as you ask, and it can be wrong. If something looks wrong, please tell us at support@gotitly.com.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Nor do they affect your legal rights as a consumer: the service must be as we describe it and be provided with reasonable care and skill.

If we break these terms, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable, or for loss caused by something outside our reasonable control. Gotitly is for your own study, so we are not responsible for business losses.

Gotitly is a study aid, not legal advice. We are not responsible for an exam result, or for a decision you make that relies on its content.

Closing an account

You can delete your account at any time: see how to delete your account. We may suspend or close an account that breaks these terms. If we close your account for any other reason, we refund the unused part of what you paid.

Changes to these terms

We may change these terms. We tell you by email or in the app before a change that affects you takes effect. If you do not accept it, you can cancel your plan.

Governing law

These terms are governed by the law of England and Wales, and you can bring a claim in its courts. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts there.

Contact

Orb Global Ltd, 7 Bell Yard, London, WC2A 2JR, United Kingdom. Email: support@gotitly.com.